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Shipping & Returns

Shipping

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Our goal is to ship your order out to you as fast as we possibly can. Depending on the product purchased, the availability of the products and size of the order placed, your order may be split into multiple shipments to expedite the shipment of your entire order.

Online Returns and Exchanges

Items purchased online may be returned for a full refund up to 30 days after purchase in the original method of payment, subject to the terms below. Returned product must be in re-sellable condition (in its original package without any visible wear and tear.) If the product is returned in un-sellable condition we will ship it back to you and not provide a refund. We suggest that you try on all footwear on a carpeted surface to ensure a proper fit before using. A receipt of purchase and return form must be provided with your return. Your receipt is emailed to you after you have completed your order, shipped in the package with your order, and available to you on our website by going to the orders page after you have logged in.

Please include order confirmation for purchases made through www.sportmandiri.com

Sport Mandiri Shop Return Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

In-Store Returns/Exchanges

Returns and exchanges may be made at any one of our Sport Mandiri Shop locations. Please bring the confirmation slip and receipt included with your order.

Shipping Returns

Customer service is our primary concern. Refunds will be issued for unused, full-priced merchandise with original tags, returned within 14 days of arrival at shipping destination. Refunds are issued in the form of original payment.

All refunds other than In-store Returns/Exchanges must go through our distribution center.
Please ship all returns to:

Sport Mandiri Shop
www.sportmandiri.com

Jln. Kapten.Muslim No. 471
20123
Medan
Sumatera Utara
Indonesia

Customers are responsible for return shipping. In no event will Sport Mandiri Shop be responsible for lost or damaged packages on returns. We suggest that you get insurance and tracking information on your packages as you are responsible for it until we receive it. In an effort to reduce waste, we request that you reuse the packing materials that we sent your package in if possible. There is no refund for shipping already paid on purchases, unless the product was defective or an error in your order.

Exchanges

Exchanges may be made on www.sportmandiri.com purchases using the above return procedures or at one of our stores. All products must be in re-sellable condition, following the return policy laid out above. When shipping an exchange back to the distribution center you must buy the replacement online and ship the original back for credit. Please follow the Shipping Returns procedure above. Exchanges in the store are provided for merchandise credit with receipt in the amount you paid within 30 days after purchase. After 30 days or without receipt merchandise credit will be issued at current retail price. All products must be verified that they were purchased from Sport Mandiri (original tags and packaging).

Contact Form

You can use the contact us form to communicate with us on a variety of topics. The only required data is your name and email address or phone number. Except as provided in this privacy policy, this data is not shared with anyone in any way

We welcome your questions and feedback.